and Principal of FT Works
you have staff that doesn’t have a training background, but needs to create training
materials or to deliver training? The Train-The-Trainer workshop is the answer.
THE FOLLOWING, PLUS MORE:
- A pre-workshop
assessment of your particular needs and environment
- A one- or two-day
workshop at your site for up to 15 students, depending on your exact needs, to
address the following topics:
- Characteristics of adult learners
Systems Design: the formal approach to creating learning materials
the audience’s needs
- Creating learning objectives
- Teaching behaviors,
not just facts
- Integrating exercises and tests
- Presentation skills
and controlling audience participation
- Handling Q&A
hands-on exercises, including multiple presentations for constructive critique.
feedback and recommendation for managers
should bring a topic of their own to use for the exercises.
workshop can be presented in one-day segments targeting either creating training
materials (for experienced presenters) or presentation skills (for individuals
who will present materials created by others).
the presentation skills section, you may choose to provide videotaping equipment
so attendees can watch themselves. If possible, allow the attendees to keep their
tapes for further practice.
- Leverage your experienced technical staff to create and deliver quality
- Increase the job satisfaction for the trainers
prep time for trainers
increase the value of the training that you deliver internally
Tourniaire has over 15 years' experience in post-sales support in the high-tech
industry. She is the president and founder of FT Works, a management-consulting
firm that specializes in helping high-tech companies create and improve support
centers. Prior to founding FT Works in 1998, she was the Vice President of Worldwide
Service for Scopus, a leading provider of Customer Relationship Management software.
Prior assignments include stints at Sybase and Ingres, both in Technical Support
and Training management. She brings a wealth of anecdotes and true stories to
the author of "The Art of Software Support", a practical handbook for
support managers and executives, published at Prentice Hall. Her particular interests
are in people management and support processes.
to Courses/Tutorials Available